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Refund policy

Orders must be fully paid in advance after confirmation. Payment made is non-refundable.

No cancellation of order is accepted and all flowers / goods sold are non-exchangeable and non-refundable.

If you wish to change your order, a notification of 24 hours is required.

Exchanges (if applicable)
We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at shop@modaflorahk.com and send your item to: G/F. 235 Queen's Road Central, Sheung Wan, Hong Kong