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Terms & Conditions


  • Orders must be fully paid in advance after confirmation. Payment made is non-refundable upon cancellation by the client.
  • Payment can be made in cash, EPS or credit cards (VISA, Master, American Express).
  • Please contact us for bank transfers; payment shall be made within 48 hours after order is confirmed. If payment is not received within the specified time, the order shall automatically be considered cancelled.

Change / Cancellation of Order

  • No cancellation of order is accepted and all flowers / goods sold are non-exchangeable and non-refundable.
  • All orders will be confirmed by us within 24 hours. If you do not receive our confirmation within 24 hours, please contact us immediately.
  • Delivery service will be suspended and re-scheduled in case of No.8 Typhoon or above (black rainstorm signal).

Regular Delivery Service and Charges

  • The cost of delivery may vary depending on the delivery location.
    • Free -  Self Pick-Up at 235 Queen's Road Central, Hong Kong
    • $100 Zone A
      • HK Island - Central, Eastern & Western District
      • Kowloon
      • New Territories - Tsuen Wan & Kwai Tsing District
    • $150 Zone B
      • HK Island - Southern District, The Peak
      • New Territories - Sha Tin, Tai Po
    • $200 Zone C
      • New Territories - Tuen Mum, Yuen Long, Northern District
      • New Territories - Tseung Kwan O, Sai Kung, Clear Water Bay
    • $250 Zone D
      • New Territories - Tung Chung, Disney, Airport
    • $350 Zone E
      • New Territories - Discovery Bay, Lamma Island, Cheung Chau

  • Delivery on Sunday and Public holiday, please place order one day in advance. Otherwise, delivery may be rescheduled to following day.
      HK$1 will be charged for the bag, according to Hong Kong government law.
    • Delivery will be made on the selected date. We will try our very best to accommodate the requested delivery time, however, this is subject to traffic condition. MODA FLORA will not accept order cancellation or refund due to late delivery in the same day under above delivery service provided.
    • If the recipient is not available to collect the parcel in person upon delivery, alternative instruction given by the recipient to courior which may vary from sender instruction will be arranged, delivery will be considered as completed.
    • If we are unable to deliver or contact the recipient/sender within 10 mins upon arrival, a charge will be applied for redelivery or you may pick up from shop, delivery charge is non-refundable.
    • Any changes on delivery, please inform us at least 48 hours prior to delivery. 

    Delivery Surcharge

    • A surcharge of HK$100 will be applied to Valentine's Day pre-order delivery on or before 2/10. (For 2019 VDAY)
    • A surcharge of HK$200 will be applied to Valentine's Day Last-minute delivery from 2/11-2/14. (For 2019 VDAY)
    • For specific hour delivery and guarantee on-time service, additional $200 surcharge on top of regular delivery charge and Valentine's Day surcharge (if applicable) will be applied. Order cancellation and refund is accepted under this circumstances, please contact us for further assistance. 

      Seasonal Availability

      • Due to the seasonal and regional availability of flowers, not all flowers / arrangements shown in the catalogue are available at all times. Substitution of flowers of similar style with equal or greater value may be necessary.
      • As flowers are natural products, colours may vary from that shown in the catalogue / photo references. However, we will make every effort to maintain the colour scheme, size and shape of the flower arrangements.
      • Products in the catalogue are not in scale; for product dimensions, please check with our staff.
      • MODA FLORA reserves the right to amend or withdraw any terms and conditions or terminate the offer any time without prior notice; in case of any disputes, the decision of MODA FLORA shall remain final.